New platform provides comprehensive customer support and guidance throughout the entire home projects process.
WESTPORT, CT, August 14, 2025 /24-7PressRelease/ — Proshield.Services today announced its official launch in partnership with Thumbtack, a technology company helping millions of people confidently care for and improve their homes. This innovative collaboration brings unprecedented customer service support for home projects, including roofing, remodeling, and other essential home improvement, maintenance, and repair projects.
Proshield.Services addresses a critical gap in the home improvement industry by providing customers with expert guidance and live agent support throughout the entire project lifecycle – from initial research and contractor selection through project completion and beyond.
Revolutionary Customer-First Approach
“Homeowners often feel overwhelmed when facing major repair projects, unsure of how to evaluate contractors or navigate the complex bidding process,” said William Hodges, Co-Founder at Proshield.Services. “Our partnership with Thumbtack creates a safety net of expert support that empowers customers to make confident decisions and ensures their projects succeed.”
The Proshield.Services platform offers:
Expert Contractor Matching: Sophisticated algorithms help customers identify the most qualified contractors for their specific project needs
Live Agent Support: Real-time assistance from trained customer service professionals throughout the entire process
Post-Completion Follow-up: Continued assistance to ensure customer satisfaction and address any concerns
Proshield is currently working to expand into these additional services:
Project Monitoring: Ongoing oversight and support during construction phases
Bid Process Guidance: Step-by-step support during contractor evaluation and selection
Bid Evaluation: Bid risk and value assessment and comparison tool through our partnership with SafeQuote.Org
Project Financing: Project financing for qualified projects using our SafeQuote evaluation and certified contractors.
Addressing Industry Pain Points
The home improvement industry has long struggled with customer service challenges, including contractor reliability issues, communication breakdowns, and lack of support during critical decision-making phases. Proshield.Services leverages Thumbtack’s growing community of 300,000 local service businesses while adding a comprehensive support layer that guides customers through every stage of their home improvement journey.
“This partnership represents a significant evolution in how home improvement services are delivered,” said Michael Kim, Vice President of Strategy and Business Development at Thumbtack. “By combining Thumbtack’s proven network of local service businesses with Proshield’s customer-centric support model, we’re setting a new standard for the industry.”
Comprehensive Service Portfolio
Proshield.Services initially focuses on high-impact home repair categories where customer guidance is most crucial:
Roofing Projects: From emergency repairs to complete roof replacements
Kitchen and Bathroom Remodeling: Complex projects requiring multiple trade specialists
Structural Repairs: Foundation work, electrical, and plumbing projects
Exterior Improvements: Siding, windows, and landscaping projects
Each service category includes specialized support protocols developed by industry experts and customer service professionals.
Market Impact and Future Growth
The home services market represents over $600 billion annually in the United States, with customer satisfaction remaining a persistent challenge. Proshield.Services aims to transform this landscape by making professional home improvement services more accessible, transparent, and customer-focused.
“We’re not just launching a service – we’re pioneering a new category of customer advocacy in home improvement,” added William Hodges. “Every interaction is designed to build confidence and ensure successful project outcomes. We’re developing a suite of services to help consumers level the playing field and have better project outcomes. Proshield is currently about to release our next generation bid analysis and scoring system, SafeQuote.org to further help our customers realize project success. It’s a very exciting time.”
The company plans to expand its service offerings and geographic coverage throughout 2025, with additional partnerships and service categories in development.
About Proshield.Services
Proshield.Services is a customer advocacy platform dedicated to transforming the home improvement experience through expert guidance, live support, and risk analysis tailored for the homeowner. Founded on the principle that every homeowner deserves a pro on their side to help level the playing field, Proshield.Services provides the expertise and advocacy customers need to achieve successful outcomes.
About Thumbtack
We’re Thumbtack, a technology company helping millions of people confidently care for and improve their homes. Our homeowners get personalized guidance on what to do and when to do it as well as who to hire from our growing community of 300,000 local service businesses. Every day in every county of the U.S., people turn to Thumbtack to complete small fixes, routine maintenance, and major improvements. With over 12 million 5-star projects and counting, we help homeowners and home professionals accomplish more.
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